Faith Neighborhood Center Memo – Please Read – Parking area

Good Morning Volunteers,


We need your help!  We are beginning to see some grass bald spots in the volunteer parking area.  If you begin pulling into a spot that is starting to bald, please avoid parking in that spot and use another one.  Let’s work together to keep our building and property looking nice!


Thank you!


Barbara, Diane, Joan and Maureen

Faith Neighborhood Center

Volunteer Coordinator Team


Faith Neighborhood Center Memo – Please Read


To all:


Recently we provided services to an individual that was outside of our service area, and they also exceeded the income guidelines to obtain food.  This was in direct violation of the state and government regulations.  We should have referred them to a food bank within the area where they resided.


We have to understand things are different now.  As we move into 2017-18, there will be more changes in the way we operate.  The state/Federal Government will DICTATE TO US how we will operate.


Second Harvest is commissioned to assure we adhere to these changes. Any variations in the policy must be approved by Patrick Lenigan or the MOD (Manager of the day)


The variations will be documented for explanation during a third party review.  These are available in a file at the front desk.


Thank you.


Patrick Lenigan

Operations Manager

Faith Neighborhood Center


2017 TEFAP Procedures for Front Desk FNC






Applies to Front Desk Sign In



July 5, 2017 is our first day of TEFAP signup for 2017.  The TEFAP button for all clients should indicate the need to sign a new TEFAP.  All clients must re-sign a TEFAP form before receiving food.  Please note the following items:


1.    A Signature Pad has been added to the computer in the Food Stamp room.  All four front-desk computers now have a Signature Pad.

2.    All clients who HAVE NOT signed a TEFAP form will have a pink background on their records.  The pink background alerts you to the fact that the client cannot receive government food without signing the TEFAP.  When the TEFAP form is complete, the background screen will turn gray indicating the client is ok to receive TEFAP food.

3.    When signing clients up for TEFAP, be sure to re-verify their eligibility.  At least one of the eligibility criteria must be met.  If a client qualifies for income, enter the estimated monthly income or check the No Income box.

4.    This is a good time to re-verify that the number of household clients, phone, address, etc has not changed.

5.    A new client should NEVER get government food unless the TEFAP is signed. 

6.    Be sure to change the UPDATED date on the client record to the current date when the TEFAP is signed.



With four Signature pads and electronic TEFAP preparation, this update procedure should go smoothly.  Please contact Larry Holihan if you notice any problems or errors.

–July 2, 2017


Faith Neighborhood Center Memo – Please Read!

Hi Volunteers.


As Operations Manager my job is to run the day to day operation of the center. All incoming calls that the front desk receives and cannot answer, must be forwarded to me. Any issues in the day to day operations should be addressed to me.


David Watkins is my warehouse supervisor and is in charge of the stocking and rotation of the products in the warehouse. Any questions concerning the warehouse should be addressed to him. In David’s absence, defer to me.

Please note that Trish is the Executive Director and is in charge with keeping us up and running today, tomorrow and beyond. This is quite the task and anything we can do to help her would be appreciated. If you have a question or concern that you cannot answer, call Patrick. My email is or call me on my cell phone at 352-978-5458. 


Starting in July, I will be monitoring the front desk to assure that the TEFAP forms are signed by all the clients. This is a Federal Regulation and must be complied with. I would like to supervise all new client’s intake through the signing of the 2017-18 form. Failure to do this will result in loss of our TEFAP food for our clients. If for some reason I am not available at the time, leave the client’s name in my mailbox to the right of the front desk printer as I need to verify the signatures on the TEFAP form.


My goal is 100% compliance with this Regulation and as stated above, if we are not we could lose our TEFAP food for our clients. FYI: There are approximately 35-40 files that will NOT be signed for the 2016-17 year because some of them have been in within the past 60 days, and their signatures were not obtained. Starting in August, I will print a monthly list and identify any we have missed so that we can catch them early.


Within the last 90 days there has been two incidents where FNC clients have been given control of our computers to assist us in correcting a problem. This is a TOTAL BREECH of our client’s CONFIDENTIALITY and once again, THIS IS AGAINST STATE AND FEDERAL REGULATION.  We want to keep within our guidelines.


You all do such an amazing job here at the center, within the first six months in our new building we have learned so much and overcome a lot of challenges so we want to keep a positive attitude going forward because without you we would not be able to do what we do to help our clients and for that I want to thank you with all my heart. 



Patrick Lenigan

Operations Manager

Faith Neighborhood Center



Belated News Letter June 15, 2017

From the Executive Director:

I wanted to thank you for an incredible first quarter in our new building. It is hard to believe we have already been here five months. Things move quickly in the new center, and we are spread out over a bigger space. We continue to reconfigure our space to accommodate the increased needs of our clients. At time, it seems like we do not get as many personal interactions between the different departments and are working in our own little “silos” of isolation. Therefore, we wanted to have a volunteer week with plenty of opportunities for us to interact and reconnect with each other. Patrick and Sondra worked very hard to make sure each day had food, prizes, and a chance to fellowship. Next year, our wonderful volunteer recruitment and retention team will be taking on this project. If you have any suggestions, concerns, or would like to be a part of the planning, please let the volunteer committee know.
Thank you for your hard work and dedication to FNC. Without our army of volunteers, we would not exist. TK

Focus on the Pantry
FNC’s sole purpose is to reach out to those in need in South Lake County. One of the vital operations of FNC is the food pantry. What with the enormous outpouring of the Letter Carriers’ food drive—about 25,000 pounds, the Pantry is running full speed.
The pantry volunteers have set standards for dispensing food. The guidelines are as follows: family size of 1 and 2—2 canned bean, 1 green beans, 1 other vegetable1 mac and cheese; 1 canned meat, 1 raisins, 1 juice, 1 soup, 1 or 2 ramen, 1 pancake 2 to 2s, oatmeal, 1 dessert, 1 or 2 pizzas, 1 small chicken, dinner eat from single’s shelf, 2 starches; family of 3, 2 green beans, 2 beans, other vegetable, 1 juice, 2 dried fruit, 2 pancakes/oatmeal, cheese, 1, 1 large mac and cheese, 2 soup 1 peanut butter, 1 canned meat, meatballs with sauce, 1 chicken, 2 starches, 1 dessert. Larger families receive incremental larger commodities. All families receive cranberry juice as well other available items
FNC is now allowing clients to come for food orders twice a month—1st through 15th and 16th through the end of the month, each family receiving food for a three-day period.

From the warehouse:

Good news! Since FNC now makes available fresh produce for clients, we now have a very large cooler. This enables clients to see what is available from which to choose. This new cooler will also help to keep perishables fresh for a longer time.

Volunteer Coordinating Team:

FNC is in the process of updating and verifying volunteers’ information. If you have had any changes in any of your file, please let the Center know. This way, we can keep in touch.
The team will coordinate all feed-back regarding issues for FNC. This will eliminate having to go to Trish every time. If any volunteer has a concern about any issue, feel free to contact any of the team. And if you have any suggestions about how we can improve our services, let the team know.
The team members are as follows: Diane Bursey; Barbara Savasta; Joan Missell; and Maureen Wilson.

Every day should have a good laugh. FROM THE MINDS AND MOUTHS OF CHILREN: Dear God, I went to this wedding, and they kissed right in church. Is that OK? Neil
Dear God, Instead of letting people die and having to make new ones, why don’t you just keep the ones you got now? Jane
Another important Bible guy is Moses, whose real name was Charlton Heston. Moses led the Israel Lights out of Egypt and away from the evil Pharaoh after God sent ten plagues on Pharaoh’s people. These plagues included frogs, mice, lice, bowels, and no cable

Editor’s note: We will be issuing a newsletter twice a month, on or about the first and fifteenth. If you have any information for the newsletter, please e-mail your material to me no later than a week prior to those dates at
Bill Weckerly



To all Volunteers,


   We continue to appreciate all of your efforts in serving our clients at the Faith Neighborhood Center.  In order to coordinate the services provided and communicate changes in the program, periodic e-mails will be sent for your information and review. 


  Background checks will soon be implemented for all current Volunteers.   As there is a cost for this service, if you have had a background check in the past five years, (perhaps at a place of employment or another place that you volunteer), please submit a copy for our records. 


   Keeping the building clean and orderly is of the utmost importance when storing food.  We ask all Volunteers to assist with keeping their work area clean and neat.  When drinking coffee, please empty the cups in the sink prior to putting them in the trash.  Be mindful that we have no paid staff for cleaning and if we all do our part, the building will remain in new condition.


   Many of our clients speak English as a second language and they are not fluent, or perhaps do not speak English at all.  We are in the process of making a list of Volunteers that can translate and work at the front desk.  If you are fluent in another language, please let us know, so that we can add you to this list.  This may result in some changes in staffing, as we would like the Volunteers that speak a second language to check in our clients at the front desk.


   Here is a reminder for those of you working in the pantry.  It is imperative that the prepared lists for giving out food are followed.  These lists are updated, according to the food we have at the time.  Giving out additional foods, or larger quantities of food can jeopardize our program for our clients.  To be fair to the community, every family should receive the same amount of food. 


   On May 13th, the Postal Food Drive will take place and this is food that will assist our clients throughout the summer.  This is a major event and we invite all Volunteers to participate on this day.  Bring a friend or a family member, as there is much to do at our building and other locations. 


   If you have any questions about the above, please speak to one of the Volunteer Coordinators.  We are all here to serve our clients and coordination of services will ensure a positive outcome for all.  Thank you!


Barbara, Diane, Joan, Maureen

Faith Neighborhood Center

Volunteer Coordinator Team

Sent from my iPad

FNC – Patrick’s surgery has been delayed to May 5th

Good Morning Volunteers,

Patrick’s surgery has been moved to next Friday, May 5th which will begin his 6-8 weeks of recovery. During his recovery, David Watkins will be in charge of the Warehouse and Rae Starke will be in charge of the Pantry.  
Warehouse volunteers, if you have any questions please ask David.  If he is unable to answer your question immediately, he will find the answer and get back to you.  
Pantry Volunteers, if you have any questions, please ask Rae. If you are unable to work your scheduled shift, please call Rae and she will work on finding a replacement.  She can be reached at 352-394-9927 (Home first), or 908-675-1668 (Cell second).
Barbara, Diane, Joan and Maureen
Faith Neighborhood Center
Volunteer Coordinator Team

FNC – Patrick will be out for surgery starting this Thursday, April 27th



Hi Volunteers,
Patrick will be having hernia surgery at the end of this week and will be away from the center for 6-8 weeks.  During his recovery, David Miller will be in charge of the Warehouse and Rae Starke will be in charge of the Pantry.  
Warehouse volunteers, if you have any questions please ask David.  If he is unable to answer your question immediately, he will find the answer and get back to you.  
Pantry Volunteers, if you have any questions, please ask Rae. If you are unable to work your scheduled shift, please call Rae and she will work on finding a replacement.  She can be reached at 352-394-9927 (Home first), or 908-675-1668 (Cell second).
Please Do Not Call Patrick! Thank you all for your understanding in giving Patrick his time to heal!  He will definitely be missed, but 6-8 weeks will fly by!  Just think, Christmas is only 38 Saturday’s away.  Lol
Barbara, Diane, Joan, Maureen
Faith Neighborhood Center
Volunteer Coordinator Team



Faith Neighborhood Center – Letter Carriers’ ‘Stamp Out Hunger’ Food Drive – Saturday May 13th



Good Afternoon Volunteers,
The 25th Annual Letter Carriers’ “Stamp Out Hunger” Food Drive will be held this year on Saturday, May 13th and The Faith Neighborhood Center needs your help.
Our local letter carriers will place a plastic bag on everyone’s mailbox the Saturday prior to the drive and on Saturday, May 13th throughout the day the letter carriers’ will drop off the bags with non-perishable foods to the following 2 locations;  The Groveland Post Office and the Clermont Carrier Annex located at 400 Citrus Tower Blvd.  Here is how you can help………..
Clermont Carrier Annex – We need volunteers from  12 noon to 6:00 p.m. (larger volume is from 3p-6p) for the following:
1.       Volunteers to help bag the food and carry to our trucks for transport – unlimited volunteers for this location
2.       Volunteers with trucks to help transport the food from the Annex to the center – unlimited trucks for this location
Groveland Post Office – We need volunteers from  10:00 a.m. to 4:00 p.m. for the following:
3.       Volunteers to help bag the food and carry to our trucks for transport – We have 2 volunteers already, looking for 4 more
4.       Volunteers with trucks to help transport the food from the Annex to the center – We are looking for 2 trucks for this location
***Please note:  All work is done outside at these 2 locations and it will be very hot.  Please do not sign up for this part of the drive if you are unable to tolerate the heat!  
PART 2 – unlimited volunteers for this part of the drive
Faith Neighborhood Center – We need volunteers from 2:00 p.m. to 8:000 p.m. (busiest time will be 5p-8p) for the following:
1.       Checking the expiration dates on all donated food. (Bring those reading glasses)
2.       Sorting the food into groups; i.e. soups, green beans, carrots, peas etc.
3.       Carrying the sorted food to the shelves. (needing strong volunteers who can lift heavy boxes)
***If you are interested in volunteering for this event or have any questions, please email or speak to Barb Olds at the center.  
NALC’s 25th annual Letter Carriers’ Stamp Out Hunger® Food Drive is just weeks away—on Saturday, May 13—and with that date drawing ever closer, food drive coordinators in hundreds of NALC branches across America are finalizing their preparations for the nation’s largest one-day food collection event designed to help replenish local food banks in the communities we serve.
“Too many people in this country are going hungry,” NALC President Fredric Rolando said. “We know this to be true because we see it as we deliver to every address in America at least six days a week.”
Sadly, statistics back this up. Nearly 49 million Americans—1 in 6—are unsure where their next meal is coming from. This includes 13 million children as well as about 5 million seniors over age 60—many of whom live on fixed incomes and often are too embarrassed to ask for help.
Since 1993, when the national food drive began, letter carriers in every part of the country have worked with family members, friends, other postal co-workers and allies to use the second Saturday in May as a day to give something back to the communities that know and trust us.
Last year, the food drive collected a record 80 million pounds of nonperishable food, raising the total amount of donations picked up over the quarter-century history of the drive to more than 1.5 billion pounds.
By the time our national food drive rolls around each year, the shelves of food pantries and other charitable organizations often are nearly empty, turning our hard work on Food Drive Day into a much-needed replenishment with summer fast approaching.



Faith Neighborhood Center Volunteer Appreciation Week

On Apr 21, 2017, at 12:47 PM, Volunteer Coordinator <> wrote:

Good Morning Volunteers,
Volunteer Appreciation week is finally here and we are so excited.  Our special week begins next Monday, April 24th at 8:30a with a delicious breakfast bar. We will also unveil our new volunteer t-shirts and introduce our new Volunteer Coordinator team. 
The rest of the week for those of you who volunteer on these days will enjoy the following: 
Tuesday – Coffee and Donuts at 8:30a
Wednesday – Firehouse Subs at 12n
Thursday – Subway Subs at 12n
Friday – Hungry Howie’s Pizza at 12n
Thank you again for all that you do and we are very excited to seeing you on Monday!
Barbara, Diane, Joan and Maureen
Faith Neighborhood Center
Volunteer Coordinator Team
******ATTN VOLUNTEERS  We need your help!!!  We are looking for additional volunteers to help in the clothing department next week.  We have received an overabundance of donations and unable to keep up with the sorting.  Any and all help will be greatly appreciated even if it’s  only an hour or two.   Thank You!!!